Responsible Gaming Policy
At Pure Poker, Inc. we are committed to promoting responsible gaming practices and ensuring the well-being of our users. Although sociaL, skill-based real money gaming is legally different than gambling and skill is the determining factor in outcomes individuals may find themselves unable to play responsibly. We recognize that gaming should be an enjoyable and entertaining experience, and it is our responsibility to support our users in making informed choices about their gaming habits. To uphold this commitment, we have implemented the following Responsible Gaming Policy:
Users who feel they need a break from gaming or want to exercise control over their gaming activities may request to self-exclude.
Self-exclusion can be initiated by contacting our support team by text message from a phone associated with the contacting users account or through the support chat feature on the Pure App.
Upon receiving a self-exclusion request, our staff will promptly mark the user's account as banned from gaming activities pursuant to this policy.
The self-exclusion period will be determined by the user, with options ranging from temporary suspension to permanent exclusion. If a user requests permanent exclusion they will not be able to use the app with their existing phone number.
During the self-exclusion period, users will be unable to access their user wallet or participate in any real-money gaming activities but can play free games using the Pure App if not logged into an account.
Prior to requesting self-exclusion, a user should withdraw all funds from their account. A user who has requested exclusion will not be able to retrieve funds left in their Pure account. Please note that deposits are non-refundable regardless of exclusion status and only winnings may be withdrawn, please see Terms of Use.
We provide resources and information to help users make informed decisions about their gaming habits.
Our support team is available to assist users who may have concerns about their gaming behavior or who require further assistance with self-exclusion.
We encourage users to reach out for support if they feel they are experiencing gaming-related issues or if they need guidance on setting limits.
Support can be found on the websites and helplines attached to this policy.
From time to time we may offer a range of tools and features to empower users to manage their gaming activities responsibly. For additional tools that may be available please contact customer support in the Pure application. We do not guaranty that any tool may be available or that we will maintain the functionality of any tool.
We actively promote responsible gaming practices through our marketing materials, website, and app.